Recovery CD - Re: [SGVLUG] OT: MS notebook HD died/errors need to get MS OS CD

[serross at ix.netcom.com]

Matti,

You seem to have all the fun...............

-----Original Message-----
>From: matti <mathew_2000 at yahoo.com>
>Sent: Feb 19, 2008 10:18 PM
>To: "SGVLUG Discussion List." <sgvlug at sgvlug.net>
>Subject: Recovery CD - Re: [SGVLUG] OT: MS notebook HD died/errors need to get	MS OS CD
>
>
>Hi,
>
>YES!!! One should definitely burn a recovery CD as soon
>as you get a new system... CDs appear to be no longer
>given with systems (what a pisser eh?)
>
>So, here's the experience with HP on attempting to
>get a HD recover CD....
>
>1) Look on website... dug about a bit and didn't
>easily find it.. figured I would call the 800
>number....
>
>2) Numerous prompts and responses later I get to
>HP India with "Anna"... not her real name, but
>it's good enough for rich americans....
>
>Anna asks me Questions.. including the model
>and S/N of the product... and my name...
>
>then tells me the system is just out of warranty
>and that i would cost me to get to someone to
>answer my question "What does it take to get
>the original media/OS CD"
>
>What? I'm not impressed... I just want to know
>what it will take to get it so I can pass the info
>along.
>
>She insists it will cost me $$$ and asks for a CC
>number so I can talk to someone...
>(who I am certain will ask for more $$$ .. )
>
>I ask for her supervisor...
>
>quiet...
>
>she returns and again tries to get me to pay...
>
>I insist on her supervisor...
>
>Finally after a wait I get her supervisor,.. who
>has a real indian name... GOOD, finally!
>
>So, finally I find out the info I was looking 
>forward to after discussing the issues for
>awhile... 
>
>$25-$35 for a recovery CD...
>
>ok... NOW, what number do I need to have the
>owner/authorized person call to order these...
>
>OH! they need to start from the beginning!!!
>
>and what is this,... THE UNIT IS NOW REGISTERED
>TO ME!!!!!
>
>WTF!
>
>Turns out lovely anna registered me as the owner,
>because SHE HAD to have a name to process the call
>ticket... and she didn't tell me that she was
>going to register me as the owner!!
>
>ARGHHH!!!
>
>Ok, so just remove my name...
>
>
>CAN'T!?!? 
>
>What do you mean that I have to NOW call you
>back with the owner to have the information
>of ownership changed?
>
>Do you mean I can simply goto a store, pickup
>the S/Ns of a product and call it in and become
>the registered owner???? (think of the reduced
>warranties and headaches)
>
>WTF kind of screwed up system is this...
>certainly some of the bright Indian Engineers
>could have designed a better system....
>
>OH! Turns out some STupid Americans made up
>this system!!!
>
>Bone Heads!!!
>
>
>3) Now that I know what to look for I find that
>you can order this from the download software
>(be very careful of the model.. as even tho
>it may look like a model X2000.. on the back
>there is another tag which is really the model
>number you want.. say.. X2451us )
>
>the website.. here's the fun part 
>DOES NOT allow separate shipto and billto info!!!
>
>THUS you have to have it shipped to the billing 
>address!!!! Works great if there's a mismatch
>(a lot of small biz people I know use PO boxes
>and work out of their apartments.. or sometimes
>you want the CDs shipped directly to another office
>or the tech guy...) 
>
>ARGHHHH..
>
>well, at least the CDs were cheaper via the web...
>
>$16-30 depending on the shipping method.
>
>
>Well, the journey continues.
>
>cheers
>matti
>
>
>
>
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