[SGVLUG] Networking question

[John E. Kreznar]

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"Matt Campbell" <dvdmatt at gmail.com> writes:

> I have a question of technology bordering on politics for the group
> this fine weekend.

> I have been having intermittent network connectivity dropouts
> through Earthlink DSL for the last 6 months.  After hours on the
> phone I have talked to a dozen L3 techs that admit they can see a
> problem, and that they think it is at their end, but they can't fix
> it.  It is now so bad I'm rebooting my modem ever 15 minutes or so
> to stay online.

> I would love to go fiber, but I don't think it's available in my
> neighborhood yet.  Any suggestions on how to maintain a fast
> connection in Altadena?

I've had DSL in Altadena for over five years now (DSLExtreme).  Except
for a couple of months last year, the connection has been excellent.
I typically go months with no dropouts.

That exception last year may interest you.  It was indeed a political
problem.  Once AT&T approves a line for DSL, they assume it's
permanent, and unless the customer has a problem with the /voice/
connection, they won't look at it.

Fortunately, there was in my case an associated voice problem.
Unfortunately, it was intermittent and it took lots of pleading by me
and several visits before one of their techs was listening at a time
when the intermittent struck (static on the line).

The problem turned out to be a squirrel-gnawed drop line from the pole
to my site.

Do you notice /any/ change on the voice side correlated with your DSL
dropouts?

- -- 
 John E. Kreznar jek at ininx.com 9F1148454619A5F08550 705961A47CC541AFEF13

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