[SGVLUG] Oh, the pain, the agony -- "online chat" support...

[John E. Kreznar]

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"Dan Borne" <danborne.kde at gmail.com> writes:

> ... how depressing it is the way the world is turning ...

Yep.

Tom, you have the patience of a saint.  I would have given up long
before such an ordeal.

> 2009/1/9 Emerson, Tom (*IC) <Tom.Emerson at wbconsultant.com>

>> So, checking the e-mail, I see it says "don't reply -- this came
>> from a bot" [or words to that effect] ...

As a DSLExtreme customer, I sometimes get mail "From: "DSL Extreme"
<noreply at dslextreme.com>".  One of them stated

   Being a DSL Extreme customer has its rewards like getting free
   service just for spreading the savings to your friends and family.
   In fact, every time you refer a friend who joins the DSL Extreme,
   you'll both get up to a $20.00 credit towards your DSL Extreme
   service.

I started a response to them:

   A "noreply" From: address says condescendingly, "We don't trust you
   to use email responsibly, so we won't listen to you on that channel
   at all."

I would have continued to the effect that I would not have the
disrespect to wish such a thing upon a friend.

Never sent that mail of course (that would have been futile), but I
certainly sympathize with your frustration.

Incidentally, DSLExtreme also went SSL for their mail service and I
also use fetchmail for that mail, but the certificate is apparently
good, because I didn't have your authentication problem.

(However, I almost never use that email address.  I take my mail
directly to this site by SMTP, so all DSLExtreme has to do is get the
IP packets to here.)

- -- 
 John E. Kreznar jek at ininx.com 9F1148454619A5F08550 705961A47CC541AFEF13

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