[SGVLUG] FW: problem (outlook hijacking thunderbird...)

[Emerson, Tom (*IC)]

[warning: windows content...]

Greetings - One of the ladies that works with the genealogical library sent the following message to me - I have some thoughts on it, but wanted some consensus from others before I responded - any gurus around here?

-------- Original Message --------
Subject: problem
Date: Fri, 03 Jul 2009 21:23:14 -0700
From: Fran Bumann
To: Tom Emerson [and others]

I don't know if any of you can help me, but I'm getting a little desperate.

I was just scanning a document in my HP printer/scanner and told it to attach it to an e-mail.  It scanned and then sent it to Outlook Express.  It has never done this before.  It has always gone to my Thunderbird e-mail program where I can choose to send it in either of my two e-mail addresses there.  I have tried to delete Outlook Express to no avail.  When I opened it to see if I could disable it, it proceded to download my e-mail!

I have checked my Earthlink options and Earthlink is checked as my default e-mail and yet every time I scan this article, it puts it into Outlook Express.  Naturally I can't send it because I have no outgoing mail with OE.

Have any of you an idea of what's going on and how OE has stolen my scanning/e-mailing capability.  Virg is puzzled and cannot help.

I'm about to shoot Bill Gates!

Fran
============================
And today a followup [actually, I missed the original - the followup prompted me to send this...]
-------- Original Message --------
Subject: the hijacking
Date: Fri, 17 Jul 2009 10:44:11 -0700
From: Fran Bumann
To: Richard Emerson, Tom Emerson

I am unable to determine which of the June Microsoft updates caused the e-mail hijacking.  They all say about the same thing - no details.  The problem is that when I scan to e-mail, it goes to Microsoft Outlook which I don't use.  It has always gone to Thunderbird which is my default e-mail program.

Virg tried to go in and delete Outlook, and it would re-appear in about 5 seconds.

So, I need to be able to either 1) get rid of Outlook , or 2) to find out which update caused this problem to arise and undo that update.  Not being able to scan directly to e-mail is a big problem with all my research, etc.  As you may recall, Betty Jones is having the exact same problem.

Any ideas?

Fran

p.s.  As an added frustration, today I found that Mozy has also not successfully backed-up my computer in a month.  It says it's getting a firewall error.  But, Mozy is permitted in my list.  So, while I was feeling good about having this off-site backup, now I find that for the last month, nothing has been saved!

============================

So, that's the background - I suspect that, as she pointed out, "one of the updates" from microsoft has reset the "default mail client" setting so that it is now outlook (express).  I see in the thunderbird settings page there is an option for "always check if thunderbird is the default" and a "check now" button - I imagine that will solve her immediate problem (any ideas on the firewall problem though?)
-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: gpgol000.txt
Url: http://www.sgvlug.net/pipermail/sgvlug/attachments/20090717/edfa2b72/attachment.txt