[SGVLUG] ATT DSL Gateway choices, which gateway do you like?

[Dan Buthusiem]

I deal with them regularly, and anything I haven't learned from their Level
2 techs, I got from digging through forums, wikipedia links, and over 5
years of trial and error at work. Glad I could be of service. If Matti
still needs a spare modem, I still have it ready to lend. Also, I'm happy
to answer any other questions if anyone has them. :)

- Dan B.
On Aug 13, 2012 2:12 PM, "Matthew Campbell" <dvdmatt at gmail.com> wrote:

> Nice explanation Dan, great support too.  I wish they would take a lesson
> from you!
>
> We all really appreciate useful responses like this one from our friends.
> This really is a great LUG.
>
> Matt
>  On Aug 13, 2012 8:10 AM, "Dan Buthusiem" <dan.buthusiem at gmail.com> wrote:
>
>> Doug, can you get me your line levels? In the usual screens for that
>> info, there should be something labeled "_____ path" with either
>> 'interleaved' or 'fast' as a value. Fast path gives you lower pings
>> (10-20ms), but is less resilient against noise. Interleaved can handle
>> noisier lines, at a cost of having a higher ping (45-70ms). My guess is the
>> tech changed your config in the DSLAM to compensate for a deteriorating
>> line. A Level 2 tech can explain it to you if you're savvy enough to hold
>> on to all the frequency explanations. You can have the tech remotely change
>> you back to fast path if you're on interleaved, but if you start having
>> sync problems, you'll have to go back.
>> On Aug 13, 2012 1:28 AM, "Doug" <dougvargas at sbcglobal.net> wrote:
>>
>>> Ugh story of my life...I USED to have under 10ms ping to my favorite
>>> counter strike server, att came out and made "repairs" and now I'm lucky if
>>> I get 50, it's a great quantitative measurement of how much they suck lol.
>>> Not to mention that their static ip service comes with a router THAT WON'T
>>> ROUTE IP ADDRESSES. I'm going to be switching isps, my deepest sympathies
>>> that you can't :(
>>>
>>> Matthew Campbell <dvdmatt at gmail.com> wrote:
>>>
>>> >I have uVerse and POTS.  They never asked me to drop one for the other.
>>> >
>>> >I had a 6Mbit connection for years, then AT&T 'upgraded' wiring in our
>>> >neighborhood and my rate dropped to 2.  I called, I complained, I ranted
>>> >and raved and they insisted that I had never had better than 2 and that
>>> I
>>> >should go away.  I ended up having to cut the wire to my house and hook
>>> the
>>> >modem up outside to show them the poor rate.  They came out and fixed
>>> it,
>>> >back to 6Mb/s finally!  Four weeks later it dropped back to 2.  I ranted
>>> >and raved and they eventually fixed it.  Four months later it dropped
>>> >again.  This time they fixed it in 48 hours.  All in all, just counting
>>> the
>>> >hours I have logged I have spent 92 unpaid hours on the phone with AT&T
>>> >sorting out their incorrect billing or crappy service over the last 2
>>> years.
>>> >
>>> >They are the worst company I have ever had the misfortune to deal with.
>>> >
>>> >And they have the government backed monopoly in my neighborhood, no way
>>> to
>>> >change to anything else.
>>> >
>>> >Matt
>>> >
>>> >P.S.  In their favor their billing was never off more than $500 and they
>>> >didn't cut my service more than twice due to their own internal billing
>>> >mistakes.
>>> >
>>> >---------
>>> >*Matthew Campbell*
>>> >Storage Solution Consultant
>>> >Storage Design and Engineering
>>> >
>>> >*Kaiser Permanente*
>>> >IMG-Systems Integration
>>> >99 S. Oakland
>>> >Pasadena, CA 91101
>>> >
>>> >626-564-7228 (office)
>>> >8-338-7228 (tie-line)
>>> >818-314-9897 (mobile phone)
>>> >Green Center 3-North, 031W29
>>> >---------
>>> >*kp.org/thrive*
>>> >
>>> >
>>> >
>>> >On Sun, Aug 12, 2012 at 5:43 PM, Scott Packard <spackard at gmail.com>
>>> wrote:
>>> >
>>> >> > Just make sure you still have a regular copper drop in the event of
>>> an
>>> >> emergency. Sure, the VoIP gateway has a hefty battery backup, but I
>>> still
>>> >> prefer having an old fashioned phone line just in case (911 doesn't
>>> require
>>> >> a phone service account with telco, just a working jack with dial
>>> tone).
>>> >>
>>> >> You can't.  If you sign up for Uverse they force you off of POTS.
>>> >> I've been there, tried that.  Fought that.  Wrote letters.
>>> >>
>>> >> Regards, Scott
>>> >>
>>> >>
>>> >> On Sun, Aug 12, 2012 at 5:28 PM, Dan Buthusiem <
>>> dan.buthusiem at gmail.com>wrote:
>>> >>
>>> >>> Just make sure you still have a regular copper drop in the event of
>>> an
>>> >>> emergency. Sure, the VoIP gateway has a hefty battery backup, but I
>>> still
>>> >>> prefer having an old fashioned phone line just in case (911 doesn't
>>> require
>>> >>> a phone service account with telco, just a working jack with dial
>>> tone).
>>> >>
>>> >>
>>> >>
>>>
>>
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