[SGVLUG] Why Best Buy is going out of Business gradually

[matti]

fyi - interesting read.. honestly I found myself agreeing with a lot of
what I read from this article. ( summary Best Buy = customer
disservice, thus losing to better competitors. )


Why Best Buy is Going out of Business...Gradually
http://www.forbes.com/sites/larrydownes/2012/01/02/why-best-buy-is-going-out-of-business-gradually/ 

...

The company issued a statement that read:  “Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders.”


Let’s parse that sentence for a moment.  The company “encountered a situation”—that is, it was a passive victim of an external problem it couldn’t control, in this case, customers daring to order products it acknowledges were “hot” buys.  This happened, inconveniently for Best Buy, during “the November and December period,” that is, the only months that matter to a retailer. For obvious reasons, the statement ties itself in knots trying to avoid mentioning that the “situation” occurred during the holidays.

...