[SGVLUG] AT&T vs DSLExtreme offerings

[Matthew Campbell]

I was able to get around the outage situation by keeping both lines.  It
took a bit of talking with their sales droid but she placed the uVerse
order without the kill order.  Once they installed the fiber and got things
running I would have been able to drop my previous DSL.  It turned out that
it was giving me better bandwidth than uVerse at half the price so I
dropped uVerse instead.

It turned out that she had lied through her teeth to me about the service
promising bandwidth it just could technically not deliver.  It turns out
that AT&T has run the fiber, but has not been granted permission to use it
(that takes about a year the installer informed me) so I was just being
delivered copper for the first year and charged for fiber.  You can figure
out if this is happening to you by asking for other services (phone/TV).
If they are not offered you may not actually have lit fiber in your
neighborhood.

Matt

On Sun, Sep 23, 2012 at 7:16 AM, Dustin Laurence
<dllaurence at dslextreme.com>wrote:

> On 09/22/2012 11:17 PM, Rod Morison wrote:
>
>  Btw, the nasty thing about AT&T is they adamantly *will not* allow any
>> other DSL service to my house to proceed with provisioning. "Possible
>> complications associated with delivering our signal" was the most
>> technical answer I could ever cajole out of them. I've tried to sneak
>> through an eval service twice now, but unless my Covad service is
>> cancelled and dark, they will not proceed with install.
>>
>
> Yeah, they bother me constantly to switch, but I'd have a long outage
> (seems like they said up to 5-7 days, but I don't really remember) between
> killing DSL Extreme and turning on Uverse.  I regard that as either evil or
> incompetence on their part, and it doesn't motivate me strongly to become a
> customer.
>
> Dustin
>
>
>
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