[SGVLUG] AT&T vs DSLExtreme offerings

[Matthew Campbell]

Good afternoon Rod,

Call in an order and tell them you want to add uVerse.  I had 2 analog
lines and had them add it to the second line.  You may have to order a
second line, pay for a duplicate line for a month ($14.00) and cancel your
existing line once you're happy with your new service.

I am in your neighborhood and had a very different experience from Julie.
Make sure you have full service before you agree to switch.  If they can't
offer you TV or 12mbit service they are just selling you DSL fraudulently.

The sales rep is incentivised to sell you service.  If you use enough of
their time they should acquiesce to your request to add a line.  If not
call right back and ask the next representative.

If they ask what for tell them you want to maintain an analog line in case
of emergency.  I have no idea if this is true or nit but neither will the
salesdroid.

Matt
 On Sep 27, 2012 9:44 AM, "Rod Morison" <rod at morison.biz> wrote:

>  Hi Matt, any tips on how to get ATT to do a uverse access install without
> taking down my existing? I've tried twice and failed both times.
>
> Thanks,
>
> Rod
>
> On 9/26/2012 8:48 AM, Matthew Campbell wrote:
>
> I was able to get around the outage situation by keeping both lines.  It
> took a bit of talking with their sales droid but she placed the uVerse
> order without the kill order.  Once they installed the fiber and got things
> running I would have been able to drop my previous DSL.  It turned out that
> it was giving me better bandwidth than uVerse at half the price so I
> dropped uVerse instead.
>
> It turned out that she had lied through her teeth to me about the service
> promising bandwidth it just could technically not deliver.  It turns out
> that AT&T has run the fiber, but has not been granted permission to use it
> (that takes about a year the installer informed me) so I was just being
> delivered copper for the first year and charged for fiber.  You can figure
> out if this is happening to you by asking for other services (phone/TV).
> If they are not offered you may not actually have lit fiber in your
> neighborhood.
>
> Matt
>
> On Sun, Sep 23, 2012 at 7:16 AM, Dustin Laurence <
> dllaurence at dslextreme.com> wrote:
>
>> On 09/22/2012 11:17 PM, Rod Morison wrote:
>>
>>  Btw, the nasty thing about AT&T is they adamantly *will not* allow any
>>> other DSL service to my house to proceed with provisioning. "Possible
>>> complications associated with delivering our signal" was the most
>>> technical answer I could ever cajole out of them. I've tried to sneak
>>> through an eval service twice now, but unless my Covad service is
>>> cancelled and dark, they will not proceed with install.
>>>
>>
>>  Yeah, they bother me constantly to switch, but I'd have a long outage
>> (seems like they said up to 5-7 days, but I don't really remember) between
>> killing DSL Extreme and turning on Uverse.  I regard that as either evil or
>> incompetence on their part, and it doesn't motivate me strongly to become a
>> customer.
>>
>> Dustin
>>
>>
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://sgvlug.net/pipermail/sgvlug/attachments/20120927/83375f11/attachment.html>