[SGVLUG] GoDaddy?

[Jan Foote]

Hi Matt,
What you are going through is unfortunate.  I have experienced similar problems, not in the tech arena, but by being given a complete generality like you just received.  There are no specifics for you to defend yourself.  You will most likely not get an answer that will make any sense to you.  Ask for specific information, i.e., what was found on the "review of your account"?  

Also, what is the specific reason for asking the top 5% to move?  If you do get an answer, it again, won't make any sense to you, or be incorrect, and you won't fall into the category, most likely.  Also you would want to deal with the "A" team during the day M - F.  You may be on the "B" team hours right now.  Ask for a supervisor, go up the food chain if you can to try to resolve.  

Meanwhile, survey the group to find out what company would be the best to switch to as Plan B.     Thanks, 
Jan Footechurrochick at yahoo.com



      From: Brian M. Sutin <sgvlug at skewray.com>
 To: SGVLUG Discussion List. <sgvlug at sgvlug.net> 
 Sent: Saturday, August 6, 2016 1:35 PM
 Subject: Re: [SGVLUG] GoDaddy?
   
I recently got the following gem from Bluehost, when trying to report a TOS violation on a shared host:

    Hello,

    Because we've discontinued the creation of new tickets, you can't directly send to those email addresses.
    We've found that tickets aren't the most effective way to provide quality support.
    All tickets currently in our system will be answered in the order they were received.

    [...snip...]

    When you have a new question or issue, please open a new support ticket.

Those comedians!  I moved to Fastmail.

Brian


On Sat, Aug 06, 2016 at 11:41:10AM -0700, Matthew Campbell wrote:
> OMG, I can't believe the conversation I am having.
> 
> I have been a GoDaddy customer for 16 years and pay for their top tier
> 'unlimited' hosting account.
> 
> The sites hosted are very low volume, displays from a number of
> photographers and Wikis for a number of organizations including the
> Caltech radio club and a number of local businesses.
> 
> The sites do not violate any GoDaddy policy or terms of agreement.  I
> am not in violation of any of their rules or requirements.
> 
> I am being told that they are asking the top 5% of their customers to
> move to other vendors.  They have 'reviewed my account' and have
> determined "It is not in their best interest for my websites to
> continue on their service".
> 
> I have been on hold on and off for almost 2 hours.
> 
> WTF!?!?!?!!
> 
> Matt
> 
> ---------
> Matthew Campbell
> Storage and Cloud Strategy
> Office of the CTO
> Kaiser Permanente
> 
> ---------
> kp.org/thrive
> 

-- 
Brian M. Sutin, Ph.D.                    Electro-Optical Systems Engineering
Skewray Research/1307 Diamond Ave/South Pasadena CA 91030 USA/(909) 293-0026



  
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