[SGVLUG] GoDaddy?

[Henry B (Hank) Hotz, CISSP]

This is getting off-topic, but I had that problem several years ago with DSLExtreme and switched to AT&T DSL. An Indian (accented, anyway) support person who could not even understand my problem. I had not considered that he might have been told to misunderstand, but I suppose it’s possible.

The cost of internet out here is way less than my daughter could get in PA this summer. Out here AT&T has discounts and promo’s. Also, when I had a problem it was possible to “go up the food chain” and get someone english-speaking who was both knowledgable and helpful.

> On Aug 7, 2016, at 11:39 AM, Cheryl Johnson <jcheryl763 at dslextreme.com> wrote:
> 
> Jan's right. So much support is given to other countries now. I noticed this year, to my dismay, that my long time server,  DSLextreme.com, which ALWAYS had quick efficient folk answer questions, when I called [I think originally in Utah], had horrible incompetant people that sounded like their main job was to yank my string and waste my time with horrendous background chatter, including a considerable amount of laughing [I asked 3 times to have it turned down]. Looks like earning a buck is way more important than actual customer satisfaction. I noticed, with the aid of some callbacks and questions the employees were not supposed to answer, but I got one to admit info, that if you call in the morning, early afternoon or just hang up, and redial anyone that, when questioned, does not work in continental US, or more specifically, California, and you get an entirely different attitude. I really hated that experience, and will no longer recommend that company, but because they save money they do not care if I am happy or not. It is all about numbers and money. Good American help costs more to provide and god knows what or who is being paid for otherwise.
> Cheri
>> ----- Original Message ----- 
>> From: Jan Foote via SGVLUG
>> To: SGVLUG Discussion List.
>> Sent: Saturday, August 06, 2016 2:12 PM
>> Subject: Re: [SGVLUG] GoDaddy?
>> 
>> Hi Matt,
>> 
>> What you are going through is unfortunate.  I have experienced similar problems, not in the tech arena, but by being given a complete generality like you just received.  There are no specifics for you to defend yourself.  You will most likely not get an answer that will make any sense to you.  Ask for specific information, i.e., what was found on the "review of your account"?  
>> 
>> Also, what is the specific reason for asking the top 5% to move?  If you do get an answer, it again, won't make any sense to you, or be incorrect, and you won't fall into the category, most likely.  Also you would want to deal with the "A" team during the day M - F.  You may be on the "B" team hours right now.  Ask for a supervisor, go up the food chain if you can to try to resolve.  
>> 
>> Meanwhile, survey the group to find out what company would be the best to switch to as Plan B.    
>>  
>> Thanks, 
>> 
>> Jan Foote
>> churrochick at yahoo.com
>> 
>> 
>> 
>> 
>> From: Brian M. Sutin <sgvlug at skewray.com>
>> To: SGVLUG Discussion List. <sgvlug at sgvlug.net> 
>> Sent: Saturday, August 6, 2016 1:35 PM
>> Subject: Re: [SGVLUG] GoDaddy?
>> 
>> I recently got the following gem from Bluehost, when trying to report a TOS violation on a shared host:
>> 
>>     Hello,
>> 
>>     Because we've discontinued the creation of new tickets, you can't directly send to those email addresses.
>>     We've found that tickets aren't the most effective way to provide quality support.
>>     All tickets currently in our system will be answered in the order they were received.
>> 
>>     [...snip...]
>> 
>>     When you have a new question or issue, please open a new support ticket.
>> 
>> Those comedians!  I moved to Fastmail.
>> 
>> Brian
>> 
>> 
>> On Sat, Aug 06, 2016 at 11:41:10AM -0700, Matthew Campbell wrote:
>> > OMG, I can't believe the conversation I am having.
>> > 
>> > I have been a GoDaddy customer for 16 years and pay for their top tier
>> > 'unlimited' hosting account.
>> > 
>> > The sites hosted are very low volume, displays from a number of
>> > photographers and Wikis for a number of organizations including the
>> > Caltech radio club and a number of local businesses.
>> > 
>> > The sites do not violate any GoDaddy policy or terms of agreement.  I
>> > am not in violation of any of their rules or requirements.
>> > 
>> > I am being told that they are asking the top 5% of their customers to
>> > move to other vendors.  They have 'reviewed my account' and have
>> > determined "It is not in their best interest for my websites to
>> > continue on their service".
>> > 
>> > I have been on hold on and off for almost 2 hours.
>> > 
>> > WTF!?!?!?!!
>> > 
>> > Matt
>> > 
>> > ---------
>> > Matthew Campbell
>> > Storage and Cloud Strategy
>> > Office of the CTO
>> > Kaiser Permanente
>> > 
>> > ---------
>> > kp.org/thrive
>> 
>> > 
>> 
>> -- 
>> Brian M. Sutin, Ph.D.                    Electro-Optical Systems Engineering
>> Skewray Research/1307 Diamond Ave/South Pasadena CA 91030 USA/(909) 293-0026
>> 
>> 
>> 
>> 

Personal email.  hbhotz at oxy.edu