[SGVLUG] GiggleFiber?

[Dan Buthusiem]

I've done a load balance with Charter coax and DSL Extreme (AT&T UVerse)
VDSL on a dual WAN router at home with my roommates. For me, Charter has
good speeds, but their random three plus hour long outages got me
frustrated enough to get a backup. Charter's phone support has been
somewhat mixed, but their field techs seem to have gotten much better over
the years.

1. Static IPs are available with a Charter Spectrum Business account.

http://business.spectrum.com/content/staticip

https://www.spectrumbusiness.net/support/subcategory/topics/ip-information

2. Charter uses coax. They only use your phone copper if you ask them to
patch the analog jack from their VoIP modem to a phone jack to provide
voice service throughout a building, though this is generally discouraged
at residences due to causing a higher draw on the modem's battery backup
(if present). AT&T UVerse usually requires full use of your POTS copper,
but may also use coax to connect you to their network. I haven't figured
out what makes them use coax, though the gateway they force you to use
comes with a coax option.

https://www.spectrumbusiness.net/support/article/support/internet-welcome-kit/

Click the PDF, then go to the section for Service Installation.

If you have any other questions on the service or equipment, feel free to
ask me.

I wish I lived in an area with Giggle service. GiggleMax looks like
something worth trying. I'd like to hope it'd be better than UVerse.

Dan

On Jul 14, 2016 11:01 PM, "John Kreznar" <jek at ininx.com> wrote:

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Matthew Campbell <dvdmatt at gmail.com> writes:


> I just switched to Charter internet and have been blown away by their
> customer service.  $40/mo for 60Gb/s isn't bad.

Where did you find information about Charter before ordering?  Their
almost daily paper mailings never contain anything new, their phone
staff are uniformly ignorant, and I find nothing on their web site.
Questions like:

   Is Charter service available with a permanently-assigned static IP
   address?

   Does Charter need exclusive access to the POTS land line to the
   premises, or can concurrent DSL service be accommodated?

   Where online (email or web) can these questions be answered?

- --
OpenPGP key: http://ininx.com
 John E. Kreznar jek at ininx.com 9F1148454619A5F08550 705961A47CC541AFEF13

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